Need help?
Need help? You’re in the right place. Our Frequently Asked Questions are designed to provide clear and detailed answers to the most common queries our clients and visitors have. Whether you’re curious about our services, processes, payment methods, or support timelines, this section is here to guide you. If you still have a query, our support team is just a message away.
Category
General Questions About Shopping, Orders & Accounts
No, you can check out as a guest. But creating an account helps you track orders and check out faster.
You’ll get a confirmation email or SMS after placing your order.
Orders are usually processed within 24–48 hours.
Yes, but only if it hasn’t been processed yet. Contact us quickly
Currently, we only deliver within Pakistan.
Delivery cost depends on your city and order size. It’s shown at checkout.
Yes, we offer 100% original and quality-checked products.
Contact us within 24 hours. We’ll arrange a replacement or send the missing item.
We accept Cash on Delivery, Bank Transfer, EasyPaisa, and JazzCash.
Category
Product Details & Personalized Orders
No, once your order is confirmed, it cannot be canceled.
Confirmed orders must be accepted. We do not accept cancellations at the time of delivery.
Yes, confirmed orders are processed and customized. Payment is required even if rejected.
Yes, all our items can be made to order based on your size, color, and design preferences.
Yes, you can send us your reference or inspiration image. We’ll do our best to match or customize accordingly.
Some customizations may include additional charges depending on materials, size, or design complexity.
Yes, we can share a design mockup or confirmation before starting your custom piece.
Yes, we handle bulk/custom projects for homes, offices, and commercial spaces. Contact us for a quote.
Visits are possible by appointment. Please contact us to schedule a visit.
Simply visit our Contact section — you’ll find all the ways to reach us including social media links, email, phone number, and even our location details. Feel free to get in touch with your requirements.